We were focused on culture before it was a buzzword.

This was largely due to those principles of positive psychology and focusing on people. The goal was to become a billion-dollar company in ten years, and Zappos became a billion-dollar company in eight years. I aligned with that, and we were geeking out on positive psychology and the data and research that was being done on it. What I loved about the direction Tony was going with Zappos was exploring how to bring positivity to the business. I started exploring my purpose and values and that’s when I met Tony Shay, the late CEO of Zappos. All of these events made me realize that I was chasing money, title, and status-and it didn’t mean anything compared to family and health. The same year that I got laid off, we all endured 9/11 and I found out my dad had stage-three colon cancer. Everyone knows the story, but shortly after the internet boomed, the industry busted. Q&A With Jenn Lim, Co-Founder and CEO of Delivering Happiness Can you tell us about the origin story of Delivering Happiness?Īfter college, I became an internet consultant during the dot.com boom of the late 90s.

Jenn also helped create the world’s first series of Culture Books at Zappos, and she has been featured in Forbes, Fortune, Entrepreneur, and more. It later evolved into a business consultancy that Jenn co-founded with Tony Hsieh (the late CEO of Zappos) to create happier company cultures for a more profitable and sustainable approach to business.ĭelivering Happiness is now a global movement that has impacted and inspired hundreds of companies and organizations worldwide. Jenn Lim, Co-Founder, CEO, and Chief Happiness Officer at Delivering Happiness, recently joined us on The Employee Safety Podcast to discuss how companies should build a workplace culture where employees can experience meaningful happiness, feel psychologically safe, and personally align with the company’s core values.ĭelivering Happiness started as a book that sold one million copies worldwide and was a New York Times and Wall Street Journal bestseller. As The Great Resignation continues, investing in your employees and their happiness is more important than ever.

Jenn lim zappos